1. YOUR CONTRACTAll bookings are made with SW Tours Limited (The Company). The terms contained in this document are subject to English Law and jurisdiction. No contract exists until SW Tours Limited have received a booking form signed by the lead name and received the correct deposit or the full holiday cost for bookings made with 90 days of departure.
2. HOW TO BOOK
DEPOSITSTo confirm your booking and reserve the holiday, please send £300.00 deposit for each passenger (£1000.00 for long-haul) together with your insurance details and the completed booking form.
FINAL PAYMENTThe full outstanding balance must be received by The Company 90 days prior to departure. If the above payment schedule is not adhered to, The Company reserves the right at its discretion to change and/or cancel the holiday before departure and/or to levy charges.
3. CANCELLATION BY THE CLIENTAll cancellations must be received in writing by The Company. Cancellation charges payable by the lead name on behalf of the group are as follows:
Period before departure notification received
- Up to 90 days
- 89 days – day of departure
Cancellation charges per person
- Loss of deposit plus £30 admin fee
- 100% plus £30 admin fee
Please note that insurance cover gives protection against cancellation charges in most situations genuinely outside your control.
4. CANCELLATION BY COMPANY
The Company reserves the right to cancel your tour. In this unlikely event we will give you the option of accepting an alternative tour of a comparable standing or receiving a full refund of all monies paid to us on behalf of your party. In no case except for reasons of war, natural disasters, fire, civil disturbances, riots, terrorist action, closure of airport, industrial disputes, force majeure or similar events beyond our control will cancellation take place within 4 weeks of the departure date.
We have taken all reasonable steps to ensure that proper arrangements have been made for the tours, and that the suppliers of the services which you will enjoy during your tour are efficient and reputable. Every booking is accepted subject to the conditions imposed by the shipping, airline, coach, hotel, restaurant, insurance and other companies, firms or persons concerned with the tour which may limit or exclude liability towards you and your luggage. We cannot be held liable for any loss or expenses suffered by you as a result of your late arrival at the start of your holiday or at any time during your holiday, for other than reasons within our control.
Any wilful damage to property being used by The Company is the sole responsibility of that person/group and The Company will not be responsible for any costs incurred due to such action or measures taken up by the various authorities or principals. Damage will be charged to the group and/or the individual and must be paid for in resort.
We cannot accept claims when an inferior vehicle is used as relief or replacement in an emergency.
The Company reserves the right to withdraw any person at any time if their conduct is deemed unsatisfactory. This will be without any liability whatsoever on the company’s behalf for homeward travel arrangements or refund of holiday costs. The decision of the Tour Manager will be final.
6. CHANGES TO YOUR HOLIDAY
If you wish to make a change, or alter details to a confirmed booking, we will do our utmost to satisfy your requirements. The company must be notified in writing before changes can be implemented. There will be a £30 per person charge made for administration in this case. This charge also applies to cancellations.
The Company guarantees that the price of your holiday will not be subject to any surcharge except for those resulting from fuel surcharges, government action and unfavourable changes in the currency rates. If this means paying more than 8% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money except for any insurance premiums and amendment charges. Should you decide to cancel because of this, you must exercise your rights to do so within 14 days from the issue date printed on the surcharge invoice. Our prices are based on exchange rates at 15 August 2018. No refunds will be made for services not used.
Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
If you have a complaint during your holiday please notify your Tour Manager immediately so that he/she can try to solve the problem.
9. GROUP SUPERVISION AND RESPONSIBILITIES
In signing the booking form the lead name warrants to The Company that he or she has the authority of each party member to contract with The Company on their behalf, and that all the party members are aware of these conditions as set out and have agreed to abide by them. The lead name also accepts responsibility for the good conduct of all party members. The following conditions are also enforced:-
a) all local laws, customs and regulations are to be adhered to;
b) all party members abide by the House Rules for each individual hotel or accommodating agent.
10. ACCURACY OF TOUR DETAILS
All the facts about resorts, resort facilities, accommodation and their facilities and other services are checked so that they are as accurate as possible before going to print. The details are compiled in advance and changes do happen which are out of our control. Such changes are regrettable and where a major change takes place we will inform you wherever possible.
11. LEAVING THE EUROPEAN UNION
As Britain prepares to leave the EU on 29 March 2019, there is much uncertainty. We reserve the right to pass on any additional fees, taxes or charges incurred as a result of the leaving process.